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Everyone who uses Photon needs an invite to your organization, including prescribers who only use Prescribe inside your app. Administrators manage the team under Settings → Team: Neutron · Photon.

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Invite someone

  1. Open Team and click Invite user.
  2. Enter their email and choose one or more roles.
  3. Click Send invitation. They get an email, and they join your organization the first time they sign in.
A prescriber also needs their NPI, phone, fax and address. Pharmacies use them to identify the prescriber, so enter them when you give someone the Prescriber role. Invites wait under Pending invitations until they’re accepted. Resend one if the email was missed, or delete it to cancel. Removing someone from the team takes effect immediately.
Someone who signs in without an accepted invite sees “not associated with any organizations”. Send them an invite, or ask them to accept the one in their email.

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Roles

A role decides what someone can do, in the dashboard and in Prescribe. Choose the smallest role that fits each person’s work. Give someone more than one role when they need both, for example Administrator and Prescriber for a clinician who runs their own practice. Only Prescribers can sign. Each role maps to the permissions on the person’s user token, and signing needs write:prescription. When you sign up, your first user gets these roles:
Last modified on October 11, 2026